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Manager Technical Support – United Bank Limited (UBL) – Multan

UBLUnited Bank Limited (UBL) is one of the largest commercial banks in Pakistan having more than 1,320 online branches inside the country. Its 15 branches outside the country are in the United States of America, Qatar, UAE, Bahrain, and Republic of Yemen. It also has representative offices in Beijing, China, Tehran, Iran, and Almaty, Kazakhstan. It owns subsidiaries in the UK (United National Bank Limited), and in Zürich, Switzerland.

Key Responsibilities:

  • Core and Integrated Systems Availability to users in Branches falling under area of IT Center Multan Support, as a result of which End of Day must be completed in all branches, pertaining to the same day. Furthermore, Closing/Profit/Zakat Cycles should be successfully and timely processed meeting Business / State Bank / Internal Audit requirements.
  • Establish excellent communication skills with different business groups in order to address their requirements and meet them once every half year.
  • Preparing branches with IT Infrastructure (Local Area Networking/Electrification/Grounding) marked for automation or branch premises shifting, within the target dates, falling under the ambit of IT Center Multan.
  • Follow-up IT Center Multan team members for the completion of H.O related targets. (ATM, Online, Automation Projects/Software Rollouts/Internal Audit and SBP Compliance, etc), Within the target dates.
  • Formulation of policies, procedures and processes to constitute Standard Operating Procedures for various activities ensuring their meticulous implementation.
  • Administration of his/her IT Center.
  • Management of technical resources under his/her Center to support automated online/offline branches and keep them updated thru periodic trainings. Evaluate subordinates in a judicious and just manner which reflects transparency in management.

Eligibility:

  • Should have ample experience to his / her credit in human resource management.
  • Should possess leadership qualities with relevant experience to lead from the front
  • Should also be a patient listener of issues being raised by internal customers and have the ability to resolve these to their satisfaction. Should not confine him / her to the office only and must be on the go and harness all resources to meet business needs.
  • Requires excellent communication skills to interact with business groups at all levels.
  • Strong oral and written communication skills (including the ability to draft understandable, clear and consistent documents on topics within the areas of responsibility).
  • The job entails the incumbent to be proficient in understanding both IT & business functions so that he / she is in a position to translate business needs into technical solutions.
  • Ability to manage multiple tasks, organize priorities and meet deadlines.
  • Detailed attention to quality of deliverables and possess desire and ability to demonstrated initiative.

Minimum Experience:

  • 3 years of experience in Core Branch IT Services with sound technical knowledge of IT Systems.

Minimum Education:

  • Graduation

 

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